MR. BIGGS RESTAURANT AND SPORTSBAR PROVIDING GOODS ANE SERVICES OR FACILITIES TO PEOPLE WITH DISABILITIES 2021
Mr. Biggs Restaurant and Sportsbar is committed to meeting its current and ongoing obligations under the Human Rights Code respecting non-discrimination.
Mr. Biggs Restaurant and Sportsbar understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Mr. Biggs Restaurant and Sportsbar is committed to complying with both the Ontario Human Rights Code and the AODA.
Mr. Biggs Restaurant and Sportsbar is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
We will communicate with people with disabilities in ways that take into account their disability.
We will work with the person with a disability to determine what method of communication works for them.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In certain cases, Mr. Biggs Restaurant and Sportsbar might require a person with a disability to be accompanied by a support person for the health or safety reasons of:
Before making a decision, Mr Biggs Restaurant and Sportsbar will:
NOTICE OF TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Mr. Biggs Restaurant and Sportsbar will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be made publicly available on our website at www.mrbiggs.ca
Mr Biggs Restaurant and Sportsbar will provide accessible customer service training to:
Staff will be trained on accessible customer service within one month after being hired.
Training will include:
Staff will also be trained when changes are made to our accessible customer service policies.
Mr. Biggs Restaurant and Sportsbar welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Customers who wish to provide feedback on the way Mr. Biggs Restaurant and Sportsbar provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):
All feedback, including complaints, will be referred to the General Manger and ownership.
Customers can expect to hear back in 5 days.
Mr. Biggs Restaurant and Sportsbar will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
NOTICE OF AVAILABILITY OF DOCUMENTS
Mr. Biggs Restaurant and Sportsbar will notify the public that documents related to accessible customer service, are available upon request by posting a notice at www.mrbiggs.ca
Mr. Biggs Restaurant and Sportsbar will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.
MODIFICATIONS TO THIS OR OTHER POLICIES
Any policies of Mr. Biggs Restaurant and Sportsbar that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.